Please check your replacement window locks ‘Backset’, this is the distance from the front of the lock to the center of the spindle as shown here.  This is to ensure your new window lock will fit into the position of the old one, however, if you cannot get the exact match it is possible to open up the hole on the frame by 1-2mm with a drill.  It is also advisable to ensure you order the right length window espag for your window.  As we have several suppliers our espags can differ from the photos shown, some of our espags are shorter than the one you ordered, this is not an issue and you just need to retap the screws in the new holes and push the receiver to the new mushroom cam position.

If you have queries on any of our products or if the part you require is not on our site please use our CONTACT FORM to send us a picture or part number of the part you need, we will get back to you and get you sorted ASAP.

Click HERE for the returns form.  This MUST be filled out and all returns must come with these returns for, otherwise, we cannot accept them,

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