D’Best understands that sometimes items may need to be returned. If you have any problems with what you have ordered, then please let us know straight away so that we can deal with your query and get the quickest result for you. We abide by the distance selling regulations and have no issue accepting returns, however, there is a 25% restocking fee on all returns and the returned item/s must be returned within 14 days from the date you informed us of the intent to return, in the original state-supplied, un-used, and packaging unopened and un-cut. Returned items in these circumstances will be at your own cost.
Please package items you wish to return appropriately.
Please don’t use a knife to battle your way into the packaging as Santa has just arrived…!! Tearing or ripping the boxes open may damage the contents within and we cannot accept liability for items that are damaged on return to us. For example, if you have ordered door handles which turn out not to be suitable, please package them as they were sent to you, handles returned loose in a box will get scratched. This means we are unable to re-sell these handles, therefore unable to refund your purchase. Please also submit a photo of the item that needs to be returned showing the issue or fault, and also its condition.
Bespoke items such as draft seals that are cut to measure o items ordered by request (any items which state on our website or are sourced especially for the customer) cannot be returned.
All items are subject to a 25% restocking fee, this will be deducted from any refund you are due. PLEASE NOTE: We do not refund the original shipping and handling that you paid on the order.
We do not exchange any item unless we have sent you the incorrect item in the post. If this is the case then we will send you the correct product at no extra cost. You must return the incorrect item within 10 days and the correct item will be sent straight out to you.
Goods that are deemed faulty through no fault of your own will be due a full refund including return postage costs on your part once we have inspected the goods and accepted that the goods are indeed faulty.
Return postage costs (Items that we send in error or faulty only) include standard postal returns and recorded delivery charges that are appropriate for the size/weight of the product. Excessive returns charges for example special delivery, guaranteed or timed delivery charges are deemed to be unduly excessive unless agreed in writing between Door and Window Parts and the customer in advance.
The company reserves the right to not refund for the excessive charges as stated above or only refund the difference at its own discretion. The company does agree to pay in full standard postal charges and recorded delivery charges if items are agreed faulty through no fault of the customer within the terms and conditions.
Returns do not need to be sent back special delivery as this adds undue cost to your return. Depending on the package we are happy to receive packages returned as:
Tracked and or signed for via AnPost recorded or signed for delivery.
The additional charges for a special delivery or timed delivery will not be covered under our postage returns costs.
If you have ordered a long item such as a multipoint lock mechanism then you will need to use a parcel broker to send parts like this back to us, this is because the item will be too long for AnPost delivery. We recommend Fastway.
The above parcel brokers will allow you to easily arrange for a courier to collect the part from your home or workplace and return it back to us. Given the choice of courier, we would choose Fastway.
Special Order Items:
Special order items are not returnable under any circumstance except where deemed faulty.
Refund Credited to Account.
Please allow 3-10 days for the refund to be credited to your credit card.
To start the returns process please click the link below to start a return
Please DO NOT return goods until you have downloaded, filled out our return label accepting our terms and conditions for returning items. If you send back items without this form we will not process this refund until the form has been received and all items returned without the return label will remain in a refund basket until we receive this form. Please download the form HERE or click on the returns form link below.